Shipping Policy

Shipping Information

Thank you for shopping with Sunvivae.

We are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your order.


Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.

During peak shopping seasons or promotional events, processing times may be slightly longer. If this happens, we'll notify you by email whenever possible.


Shipping Time

Estimated delivery times are generally between 3–15 business days, depending on your shipping destination, product availability, and shipping method.

Estimated delivery dates shown during checkout are provided for reference and are not guaranteed.


Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before your payment is completed.

From time to time, Sunvivae may offer free shipping promotions for eligible products or destinations.


Where We Ship From

Orders are primarily dispatched from Shenzhen, China. We do not currently operate overseas warehouses, including warehouses in the United States or Germany.

Our company registered address and return address is Room 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong. This Hong Kong address is separate from our primary dispatch location in Shenzhen. See our Return & Refund Policy for return instructions.


International Shipping

We currently ship to many countries and regions, including the United States, Canada, the United Kingdom, Australia, New Zealand, and selected countries in Europe.

Shipping availability may vary depending on local logistics conditions and regional shipping restrictions.


Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24 hours for tracking information to become available after shipment.


Multiple Shipments

If your order contains multiple products, items may be shipped separately depending on inventory availability.

In this case, you may receive more than one tracking number.


Customs, Duties & Taxes

Import duties, customs fees, VAT, or other local taxes may apply depending on your country's regulations.

Any applicable import charges are the responsibility of the customer unless otherwise stated during checkout.


Delivery Delays

While we strive to deliver every order on time, occasional delays may occur due to factors beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Public holidays
  • Transportation disruptions
  • High shipping volumes during peak seasons

We appreciate your patience and understanding should any unexpected delays occur.


Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

If you notice an error after placing your order, please contact us immediately. We'll do our best to update your shipping information before your order is dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.


Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

To help us investigate the issue, please provide your order number along with clear photos of the package and product, if applicable.

We'll work with you and the shipping carrier to resolve the issue as quickly as possible.


Need Assistance?

If you have any questions about shipping or delivery, our customer support team is here to help.

Thank you for choosing Sunvivae. We appreciate your trust and are committed to providing a reliable shopping experience from checkout to delivery.