Return & Refund Policy

Our Commitment

At Sunvivae, we want you to shop with confidence.

If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions for returns, refunds, and order cancellations.

Return Eligibility

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned in the original packaging
Include all accessories, manuals, and included components
Not show signs of misuse, accidental damage, or unauthorized modification

Please contact our customer support team before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

Products that have been used, damaged by misuse, or modified by the customer
Items returned without original packaging or missing accessories
Products that are intentionally damaged after delivery
Customized or personalized products (if applicable)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the product
Photos of the packaging (if applicable)
A brief description of the issue

After reviewing the information, we'll work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.

How to Start a Return

To request a return, please contact our customer support team with your order information.

Once your request has been reviewed and approved, we'll provide detailed return instructions and the appropriate return address.

Please do not return products to the mailing address listed on our website unless instructed by our support team.

Return Shipping Costs

If the return is due to a defective product, shipping damage, or an error on our part, Sunvivae will cover the reasonable return shipping cost.

If the return is requested for personal reasons (such as ordering the wrong item or changing your mind), the customer is responsible for the return shipping cost unless otherwise required by applicable law.

Refund Process

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Orders that have not yet been shipped can usually be canceled or updated.

Once an order has been shipped, cancellation may no longer be possible, and the order will be handled according to this Return & Refund Policy.

Late or Missing Refunds

If you haven't received your refund after the expected processing time:

Check your bank account or PayPal account.
Contact your credit card company or payment provider, as processing times may vary.
If you still haven't received your refund, please contact our support team for assistance.